Our people make our hotel

At the Greyhound Coaching Inn and Hotel, the people are the most important part of the hotel's success. Many of the staff have been at the hotel for several years and take great pride in the high quality of customer service they provide.

The Greyhound Coaching Inn and Hotel is owned and managed by Robert Eggleston who bought the Grade II listed building in 1989 and totally refurbished and renovated the hotel providing the Restaurant and Lounge Bar and creating the relaxing atmosphere of the Courtyard.

His daughter Charlotte is the General Manager and responsible for the introduction of The Vaults Italian Bistro which has a reputation for first class Italian food and fine wines.

Head chef Steve Dennis has been part of the fabric of the Greyhound for 15 years and has been instrumental in building an enviable reputation for quality, well prepared and delicious food in the Restaurant and Carvery. His Chef/colleague Will Smith has worked with him for 12 years. Together they are dedicated to ensuring that as far as eating our goes they provide the customer with an enjoyable and memorable experience.

From chamber maids to front of house, all the key Greyhound personnel have considerable experience individually - in one case that is from day one some eighteen years ago!

The proprietor Robert Eggleston - whilst likened to Basil Fawlty by some customers - tries to provide a unique experience far removed from that of branded hotels. His daughter and General Manager, Charlotte provides unrivalled attention to detail for all customers.

Why, for the catering industry, are the key personnel at The Greyhound for such a relatively long time? The answer is simple - they enjoy what they are doing and take great pride in achieving the expectations of customers who choose the Greyhound for the traditional ambience and comforts of a coaching inn.

Why do customers keep coming back?

Research has shown us that our customers keep coming back - one or two have been returning for the past eighteen years!. They keep coming back because they want to get away from the uniformed, anonymous branded hotels which are now so prevalent.

They enjoy the atmosphere of an old coaching inn with its cobbled Courtyard, the relaxed informality, the well-presented and tasty food, the real ale - in fact, what they imagine an eighteenth century coaching inn to look and feel like. Foreign travelers, as expected, enjoy the authentic ethnicity!