Re-opening Information

We're delighted that we were able to re-open safely on 4th July 2020. Our priority is to ensure that everyone is safe, and that you feel comfortable to be able to enjoy visiting us once again. You'll therefore notice that we've made some changes. 

 

We have removed tables and created sufficient space between those tables which remain. This means that we will be operating on reduced capacity. We ask that you bear with us while we adapt to working in these new times.

 

Enhanced cleaning routines are in place throughout the venue including bedrooms, public spaces, kitchen, laundry and service areas.

 

Here is everything you need to know about our response to ensuring we deliver a Covid-Secure service. New laws and regulations are in operation from 24th September and we are abiding by these rules. We ask that you do too. Should you choose not to adhere to the rules you will be asked to leave. 

Book in advance

We are operating with reduced capacity and providing a seated table service only. You can sit wherever there is a free table, including the Restaurant, Lounge, Bar and Courtyard. We are unable to serve anyone who does not have a table. We therefore strongly advise you to book in advance.

 

Please also be aware that while we adapt, service may take a little longer than you are previously used to receiving.

 

NHS Test and Trace

We need to take the contact details of every person coming onto the premises. This is for us to comply with the NHS test and trace policy. When you arrive we'll ask you to provide your name and telephone number. This information will be kept for 21 days before being destroyed.

 

Safe Table Service Only

The only way we can safely deliver our service to you is for all customers to be seated at tables. Only customers seated at a table will be served. This includes the outside Courtyard space.

 

On arrival please find an empty table and your server will take your order for food and/or drinks. The bar is not open to customers for drinks orders and therefore there is no need to stand at the bar. Drinks will be brought to you. 

 

Please note we are following government guidelines on the number of people we can welcome to The Greyhound.  We can accept groups of up to 6 people but we have limited capacity for groups of this size.

Safe seated table service

Sanitising and Social Distancing

We have provided several sanitiser points throughout the public spaces of the hotel. Please use the hand sanitiser when you arrive at The Greyhound and before you leave. And at any other time you want to!

 

You'll also notice that our team will be wearing PPE when they serve you. Extra cleaning is also in place with tables and other regular touch points being sanitised before and after use.

 

Facemasks

Face masks are to be worn by all customers (unless exempt - cards/lanyards to be shown on arrival). When you are on your feet you must be wearing a mask. This includes using the toilet facilities and when you enter and exit the premises. Please try to remain at your table for the duration of your visit and limit wandering around. This will help us all maintain the minimum 1m plus social distancing space.

 

There is plenty of signage provided and if you have any questions during your visit please ask your server who will be happy to assist.

 

Food and Drinks

We have a reduced food service, offering lunchtime and evening menu options at specific times of the week. View menus.

 

Please note the following changes to the way we serve food:

Lunchtime - we are offering a reduced Lunchtime menu Thursday - Saturday, 12 noon - 2.00pm

 

Evening - our evening menu is served Monday to Saturday, 6.30pm - 9.00pm. Please try to book to reserve a table.

 

Sunday - there is no food service on Sundays for the time-being.

 

Room Service - for overnight guests who prefer not to use the Restaurant or Lounge, we offer a comprehensive room service with meals delivered and collected from outside your room. The breakfast of choice can also be provided as room service or taken in the Restaurant with table service.

 

Closing Time

From 24th September the new law and curfew means our doors will be closed and locked by 10pm. Last orders on drinks will therefore by at 9.30pm.

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Contactless Payments

Wherever possible please pay by contactless payment or by card. The contactless limit has been increased to £45. If you are paying by cash, please remember to use the hand sanitiser provided.

 

One way in, one way out

We are operating a one way in and one way out system. Enter as you always have through the main entrance in the courtyard. 

When you are ready to leave, please use the new exit door to the left hand side of the bar (the one that used to be blocked off with tables and chairs!). This will bring you out at the front of the archway on the main road. 

 

Contactless payment signage

We are very much looking forward to seeing you again and we hope you like the changes and adjustments we have made to ensure the safety of staff and customers. For a venue that is used to being a social hive of activity, it's going to take all of us to make it work, whilst still having a great time.  We ask that you respect the rules that are in place. Be patient with us, respect other guests and enjoy yourself.

If we get something wrong, tell us and we'll put it right. When we do something right, tell everyone!