Re-opening Information

We are really looking forward to welcoming back our friends and customers to The Greyhound on Saturday 4th July 2020. Our priority is to ensure that everyone is safe, and that you feel comfortable to be able to enjoy visiting us once again. You'll therefore notice that we've made some changes.

 

We have removed tables and created sufficient space between those tables which remain. This means that we will be operating on reduced capacity. We ask that you bear with us while we adapt to working in these new times.

 

Enhanced cleaning routines are in place throughout the venue including bedrooms, public spaces, kitchen, laundry and service areas.

 

Here is everything you need to know about our re-opening.

Book in advance

We are operating with reduced capacity and providing a seated table service only. You can sit wherever there is a free table, including the Restaurant, Lounge, Bar and Courtyard. We are unable to serve anyone who does not have a table. We therefore strongly advise you to book in advance.

 

Please also be aware that while we adapt, service may take a little longer than you are previously used to receiving.

 

NHS Test and Trace

We need to take the contact details of every person coming onto the premises. This is for us to comply with the NHS test and trace policy. When you arrive we'll ask you to provide your name and telephone number. This information will be kept for 21 days before being destroyed.

 

Safe Table Service Only

The only way we can safely deliver our service to you is for all customers to be seated at tables. Only customers seated at a table will be served. This includes the outside Courtyard space.

 

On arrival please find an empty table and your server will take your order for food and/or drinks. The bar is not open to customers for drinks orders and therefore there is no need to stand at the bar. Drinks will be brought to you.

 

Please note we are following government guidelines on the number of people we can welcome to The Greyhound. Please try to keep your group to 2 - 4 people. We can accept groups of up to 6 people but we have limited capacity for groups of this size.

Safe seated table service

Sanitising and Social Distancing

We have provided several sanitiser points throughout the public spaces of the hotel. Please use the hand sanitiser when you arrive at The Greyhound and before you leave. And at any other time you want to!

 

You'll also notice that our team will be wearing PPE when they serve you. Extra cleaning is also in place with tables and other regular touch points being sanitised before and after use.

 

Please try to remain at your table for the duration of your visit and limit wandering around. This will help us all maintain the minimum 1m plus social distancing space.

 

There is plenty of signage provided and if you have any questions during your visit please ask your server who will be happy to assist.

 

Food

We have a full range of menus including Breakfast, Mid-morning, Lunchtime, Evening and A La Carte.

 

Please note the following changes to the way we serve food:

 

Sunday Carvery - we will continue with our famous Sunday Roast from Sunday 5th July. This will be plated and served to you at your table. We encourage you to book in advance for Sunday Lunch.

 

Room Service - for overnight guests who prefer not to use the Restaurant or Lounge, we offer a comprehensive room service with meals delivered and collected from outside your room. The breakfast of choice can also be provided as room service or taken in the Restaurant with table service.

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Contactless Payments

Wherever possible please pay by contactless payment or by card. The contactless limit has been increased to £45. If you are paying by cash, please remember to use the hand sanitiser provided.

 

One way in, one way out

We are operating a one way in and one way out system. Enter as you always have through the main entrance in the courtyard. 

When you are ready to leave, please use the new exit door to the left hand side of the bar (the one that used to be blocked off with tables and chairs!). This will bring you out at the front of the archway on the main road.

 

Contactless payment signage

We are very much looking forward to seeing you all again but we are feeling a bit anxious for it to go well with the changes we have implemented and the adjustments we have had to make. For a venue that is used to being a social hive of activity, it's going to take all of us to make it work, whilst still having a great time. If we get something wrong, tell us and we'll put it right. When we do something right, tell everyone!